Privacy Policy

TomKat Gas Training Ltd respects your privacy and is committed to protecting any personal data you provide when using this website.

What data we collect

We may collect personal information that you voluntarily provide through:

Contact forms
Training enquiries
Event registrations
Competition entries
Quiz submissions
Email subscription forms
WhatsApp messages
Tour registrations and interest forms
Other website features where you choose to provide your details

This information may include:

Name
Email address
Telephone number
Company name
Communication preferences
Any information you choose to provide within your enquiry, registration, or message

How we use your data

Any information you provide is used to:

Respond to enquiries
Deliver training-related services
Administer competitions, quizzes, events, and registrations
Provide information you have requested
Improve our services and website experience
Send communications where you have provided consent

We do not sell, rent, or share your personal data with third parties for marketing purposes.

Email Marketing and Communications

TomKat Gas Training Ltd uses Brevo as its email marketing and communication platform.

Where you have provided consent, we may use your contact details to send:

ACS renewal reminders
Course information and updates
Event notifications
TomKat Tour updates
Engineering resources
Competition information
Training-related communications

You can unsubscribe from marketing emails at any time by using the unsubscribe link included within our emails.

Cookies

This website uses cookies to ensure the site functions properly and to improve your experience.

Essential cookies are always active and are required for basic website functionality.

Where accepted, we may use optional cookies, such as analytics tools, to understand how the website is used and to help improve performance. These cookies do not identify you personally.

You can manage or withdraw your cookie preferences at any time through the cookie banner.

WhatsApp Communication

If you choose to contact us via WhatsApp, your information will also be subject to WhatsApp’s own privacy policy.

We use WhatsApp solely to respond to enquiries, provide customer support, and communicate information relevant to our services.

Third-Party Services

This website may include links to third-party platforms, services, tools, or social media channels.

These services operate under their own privacy policies, which we do not control and for which we are not responsible.

Fault Finding Assistant Analytics

The TomKat Fault Finding Assistant may collect anonymous usage data to help improve the tool and understand how engineers and trainees use the platform.

This may include:

Manufacturer selected
Fault code selected
Symptom route selected
User type selected
General usage timestamps

No customer boiler data, addresses, Gas Safe registration numbers, or personal diagnostic information are collected through the assistant.

Optional first names entered into the assistant are stored locally within the user’s browser and are not transmitted to TomKat Gas Training Ltd.

Leaderboards, Quizzes and Competitions

Where users choose to submit names, scores, competition entries, or event registrations, this information may be stored for the purpose of administering leaderboards, competitions, prize draws, event attendance, or related activities.

Only information required to operate these features will be collected.

Data Security

We take reasonable steps to protect the information you provide. However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

Your Rights

You have the right to request access to any personal data we may hold about you and to request correction or deletion of that information where applicable.

You may also withdraw consent for marketing communications at any time.

Contact

If you have any questions about this Privacy Policy or how your information is handled, please contact us using the details provided on this website.

Updates to this Policy

This Privacy Policy may be updated from time to time to reflect changes in our services, legal requirements, or business practices. Any updates will be published on this page.

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