Privacy Policy

TomKat Gas Training Ltd respects your privacy and is committed to protecting any personal data you may provide when using this website.

What data we collect

We do not actively collect personal data through this website unless you choose to contact us. This may include contact via email, contact forms, or WhatsApp. In these cases, we may receive your name, phone number, email address, and any information you include in your message.

How we use your data

Any information you provide is used solely to respond to your enquiry or provide the service you have requested. We do not sell, rent, or share your personal data with third parties for marketing purposes.

Cookies

This website uses cookies to ensure the site functions properly and to improve your experience.

Essential cookies are always active and are required for basic website functionality.

Where accepted, we may use optional cookies (such as analytics tools) to understand how the website is used and to help improve performance. These cookies do not identify you personally.

You can manage or withdraw your cookie preferences at any time via the cookie banner.

WhatsApp communication

If you choose to contact us via WhatsApp, your data will also be subject to WhatsApp’s own privacy policy. We only use WhatsApp messages to respond to enquiries and provide information about our services.

Third-party services

This website may include links to third-party platforms such as WhatsApp, social media, or external tools. These services operate under their own privacy policies, which we do not control.

Data security

We take reasonable steps to protect any information you provide, but no internet transmission is completely secure.

Fault Finding Assistant Analytics

The TomKat Fault Finding Assistant may collect anonymous usage data to help improve the tool and understand how engineers and trainees use the platform.

This may include:

– manufacturer selected

– fault code selected

– symptom route selected

– user type selected

– general usage timestamps

No customer boiler data, addresses, Gas Safe numbers, or personal diagnostic information is collected through the assistant.

Optional first names entered into the assistant are stored locally in the user’s browser only and are not transmitted to TomKat servers.

Your rights

You have the right to request access to any personal data we may hold about you and to request its correction or deletion.

Contact

If you have any questions about this policy, please contact us via the details provided on this website.

This policy may be updated from time to time to reflect changes in our practices or legal requirements.